Refund policy
Happiness Guarantee: If you’re not happy, we’ll work to make it right.
If you are not satisfied with your purchase for any reason, you can request a return or exchange. Beyond 30 days, or if you've purchased your Revolution Cooking product at another retailer, you must initiate a warranty claim. For warranty instructions, please scroll down.
RETURNS
To start a return, you can contact us at consumercare@revcook.com and include the following:
- your order number
- the reason for your return
- your phone number
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once the product is received by Revolution Cooking, we may contact you with further information. Typical response time is up to 10 business days, plus shipping, depending on your geographical location.
You can always contact us for any return or exchange questions at consumercare@revcook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
WARRANTY CLAIMS
For Revcook.com orders outside of the 30-day return policy, or for Revolution Cooking products purchased at another retailer, you must initiate a warranty claim.
To initiate a warranty claim, please follow these instructions, subject to the terms of the Warranty.
1: Have the original or a copy of the purchase sales receipt.
2: Contact Revolution Cooking™ at one of the following:
Website: www.revcook.com
Toll-free: 888-301-REVO (7386)
Email: consumercare@revcook.com
Hours of operation: 9AM – 5PM (EST), Monday through Friday, excluding holidays.
Revolution Cooking will email a pre-paid shipping label so the product may be shipped to Revolution Cooking free of charge. Once the product is received by Revolution Cooking, we may ship a replacement product or contact you with further information. Typical response time is up to 10 business days, plus shipping, depending on your geographical location.
WARRANTY TERMS
Limited two-year warranty: All toasters purchased through authorized retailers, authorized resellers, or authorized distributors have a limited two-year warranty. We are confident about the quality of our products. Should your Revolution Cooking™ R180S, R180B, R270, R90, R180 Connect, or R180 Connect Plus Toaster have a defect in product material or workmanship within the first year of ownership, Revolution Cooking, at its sole discretion, will arrange to deliver an identical or comparable replacement free of charge and arrange to have your original toaster returned to us. Your replacement toaster will be covered for the remainder of the original warranty or 90 days, whichever is greater.
Revolution Cooking Master One Year Limited Product Warranty
Introduction to the Warranty
Revolution Cooking warranties this product to be free from defects in material or workmanship within the first year of ownership. This limited warranty does not cover failures due to abuse, use outside a home environment, accidental damage or when repairs have been made or attempted by anyone. This warranty does not apply to accessories. This warranty gives you specific legal rights and you may have other rights which vary from state to state. This product is not intended for commercial use, and accordingly, commercial use of this product will void this warranty. All other guarantees, express or implied, are hereby disclaimed.
Geographic Territory
All Fifty States of the United States and the District of Columbia and provinces or territories of Canada. The warranty shall not apply to any U.S. territory, commonwealth, possession or protectorate.
Terms of Warranty Coverage
Limited, non-transferable warranty for two years from the date of the purchase.
Covers defects in product materials or workmanship.
Proof of purchase – original or copy of the retailer sales receipt or purchase invoice showing the product model number, payment and the date of the product purchase.
Product registration is not required to activate warranty and product registration is not a substitute for proof of purchase.
Effect of the Warranty
Within the warranty period, Revolution Cooking may at its sole discretion:
Replace the product entirely with a new identical or comparable product at no additional charge to the consumer
Your replacement toaster will be covered for the remainder of the original warranty or 90 days, whichever is greater.
Product Warranty Limitations
Not applicable for products purchased or used outside the United States or Canada
Not applicable for purchase of products for outside a home environment (such as in a hotel, office, restaurant or other businesses)
Excludes any defects or damages caused by accessories, replacement parts or repair service other than those authorized by Revolution Cooking
Warranty will be voided for the following reasons:
Products damaged due to corrosion, rust, stain, age
Products damaged by improper or discouraged use, mishandling, negligence, excessive wear and tear
Products damaged by operating or maintaining the product not consistent with the instruction manual provided by Revolution Cooking or by failing to follow safety, operating, care or cleaning instructions
Products where the product number model or serial number has been removed, replaced, altered or rendered illegible
Damage to LCD or other read-out displays on products attributable to non-manufacturer defects such as mishandling during transportation, drops, spills and extreme temperatures
Cosmetic damages (including but not limited to scratches, imprint/water marks, cracks, dents, stains, etc.)
Products damaged directly or indirectly from the use of a 3rd party product
Products damaged as a result of acts of nature (e.g. fire, flood or lightning). – Products damaged as a result of connection to irregular current or voltage sources or use on electric or other current or voltage other than that marked on the product or instruction book
Products for which the consumer has no proof of purchase
Products when the warranty period has expired
Products not purchased from Revolution Cooking or through a Revolution Cooking authorized distributor or product reseller (for example, eBay or other e-commerce sites not authorized by Revolution Cooking).
Products returned by the consumer to Revolution Cooking not using a Revolution Cooking provided shipping label which are lost, misdelivered or damaged in transit.
Warranty Claim Process
Contact Revolution Cooking for further instructions on the Warranty claim process at 1-888-301-REVO or 1-888-301-7386.
Revolution Cooking will send a pre-paid shipping label via email so the product may be sent to Revolution Cooking at no cost to the consumer.
Once received, Revolution Cooking may ship a replacement product or contact the consumer with further information. Typical response time is up to 10 business days, plus shipping, depending upon the geographical location of the consumer and type of damage or the nature of the Warranty claim.
Revolution Cooking recommends that consumers use Revolution Cooking’s shipping label or a traceable, insured delivery service. Revolution Cooking is not responsible for any damage while a product is in transit or for products shipped by the consumer that are not received by Revolution Cooking.
WARNING: This product can expose you to chemicals including Styrene, which is known to the State of California to cause cancer, and Bisphenol-A, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
About California Proposition 65: California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We care about our customers’ safety and hope that this information helps with your buying decisions.