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Commercial Product Warranty

LIMITED COMMERCIAL WARRANTY

Revolution Cooking LLC ("Company")

Effective
August 2026

1. WARRANTY COVERAGE

Company provides this limited warranty to the original commercial end user ("Purchaser") for the Product (a "Product"). Subject to the terms and conditions of this limited warranty and any exceptions set forth in the Product Schedule included herein, Company warrants that each Product will be free from defects in materials and workmanship for the Warranty Period.

This warranty is subject to change from time to time at Company's sole discretion. The most current version of this warranty will be available at www.revcook.com. Any changes to this warranty will apply to Products purchased after the effective date of the updated warranty and will not alter the warranty terms applicable to Products purchased prior to such date.

2. WARRANTY PERIOD

The warranty period for the Product shall be 18 months (parts and labor) from sale to end user (the "Warranty Period").

The components excluded from warranty coverage for each Product are set forth in the applicable Product Schedule.

To be valid, a warranty claim must be asserted during the Warranty Period.

3. ELIGIBILITY

This warranty applies only to (a) the original commercial end user, (b) Products purchased for standard commercial foodservice use, and (c) Products registered with Company at www.revcook.com within thirty (30) days of purchase (proof of purchase may be required). This warranty is not transferable.

4. WARRANTY EXCLUSIONS

This warranty does not apply to, and will be void upon the occurrence of, any of the following:

(a) Improper Use or Installation. The Product has been improperly used, altered, repaired by unauthorized personnel, or incorrectly installed. Proper use and installation requirements are defined in the use and care guide at www.revcook.com.

(b) Incorrect Voltage. The Product has been used with an incorrect voltage supply or with any voltage converter.

(c) Rental Use. The Product has been used as a rental asset.

(d) Household Use. The Product has been used in any residential or household setting or for any non-commercial purpose, which includes but is not limited to residential commercial kitchen, microenterprise home kitchens and any location not subject to commercial building or safety codes.

(e) Damages. Damage resulting from:

  • Shipping, accident, neglect, or improper
    installation, setup or use.
  • Failure to follow operating instructions and/or scheduled maintenance procedures.
  • Modification of Products in any manner from original model, substitution of parts other than factory authorized parts,
    unauthorized removal or unauthorized addition of any parts.
  • Normal wear and tear.

5. COMPANY'S OBLIGATIONS

If any Product is found to not conform to its warranty during the Warranty Period, Company's sole obligation, and Purchaser's exclusive remedy, is to repair or, at Company's sole discretion, replace the defective Product or part. Repair may include directing the Purchaser to a Company-authorized repair facility, in which case Company will reimburse the reasonable cost of the repair. Company will not provide a refund, nor will Company reimburse for parts not under warranty.

For products under warranty if repairs are performed at a Company-authorized repair facility, Company will reimburse repair costs calculated at standard business-hour labor rates only. Company will not reimburse labor costs incurred at overtime, holiday, or weekend rates.

If the Product must be returned to Company for service, the Purchaser is responsible for all costs of shipping the Product to Company.

If Company replaces the Product, Company may require the Purchaser to return the original Product, and failure to do so promptly will result in the Purchaser being invoiced for the replacement.

The Warranty Period for any repaired or replacement Product will be the remainder of the original Warranty Period, if any, not a new Warranty Period, provided that replacement parts will be under warranty for a period of 90 days from the date of repair, even if the period is beyond the original Warranty Period.

6. DISCLAIMER OF WARRANTIES

THE WARRANTY SET FORTH IN SECTION 1 IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY COMPANY. COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO MODIFICATION OR WAIVER OF ANY PROVISION OF THIS WARRANTY IS BINDING ON COMPANY UNLESS SET FORTH IN A WRITING SIGNED BY AN OFFICER OF COMPANY.

7. LIMITATION OF LIABILITY

IN NO EVENT WILL COMPANY BE LIABLE TO PURCHASER OR ANY THIRD PARTY FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE SALE, USE, INSTALLATION, OR INABILITY TO USE THE PRODUCT, INCLUDING DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF USE, COST OF SUBSTITUTE EQUIPMENT, OR LABOR COSTS, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY.

COMPANY'S TOTAL LIABILITY UNDER THIS WARRANTY WILL NOT EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT.

8. HOW TO OBTAIN WARRANTY SERVICE

All warranty work must be authorized in advance by Company. Purchaser must follow the procedures below; Company will not process warranty claims that do not comply with these requirements nor will Company process warranty claims for Product not registered with the Company.

(a) Contact Company's Technical Service department at consumercare@revcook.com or 888-301-7386. The caller must have access to the Product when the call is placed.

(b) A technical service representative will work with the Purchaser to diagnose the issue and determine the appropriate service solution. Service solutions may include:

  • Remote troubleshooting
  • Shipment of replacement parts for Purchaser self-installation (where applicable)
  • Return of the Product to Company or a Company-authorized service agent for analysis, warranty determination, and repair ("Carry-In Service")
  • On-site repair by a Company-authorized service agent

(c) For Carry-In Service, the Purchaser is responsible for all freight and shipping charges to deliver the Product to Company or the authorized service agent. Company will pay return freight for warranted repairs.

(d) If Company or the service agent determines the issue is not covered by this warranty, the Purchaser will be charged for all service-related costs, including parts, diagnosis, repair, and service agent travel. A valid credit card or purchase order must be provided before non-warranty service is performed.

(e) The following information is required to process a warranty claim:

  • Name and phone number of a point of contact
  • Purchaser's business name and business address
  • Product model number and serial number
  • Date of purchase and proof of purchase (receipt)
  • Name of dealer where the Product was purchased (if applicable)
  • Description of the product failure

9. GENERAL PROVISIONS

(a) Governing Law. This warranty will be governed by the laws of the State of Maryland, without regard to its conflict of laws provisions.

(b) Severability. If any provision of this warranty is found to be unenforceable, the remaining provisions will continue in full force and effect.

(c) Entire Agreement. This warranty constitutes the complete warranty terms for the Product and supersedes all prior or contemporaneous communications regarding warranty coverage, whether oral or written. Any additional or different terms in any purchase order or other document issued by Purchaser are rejected and will not modify this warranty.

10. DISPUTE RESOLUTION

(a) Mandatory Arbitration. Any dispute, claim, or controversy arising out of or relating to this warranty or the Products, including the determination of the scope or applicability of this agreement to arbitrate, will be resolved exclusively by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator in the State of Maryland. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. Each party will bear its own costs and attorneys' fees in connection with the arbitration, unless the arbitrator determines otherwise.

(b) Waiver of Class Action. Purchaser agrees that any arbitration or proceeding will be conducted solely on an individual basis and not as a class action, collective action, or representative action. Purchaser waives any right to participate in any class, collective, or representative proceeding. The arbitrator may not consolidate more than one party's claims and may not preside over any form of class, collective, or representative proceeding.

Product Schedule

ITEM

Flash 4000 Conveyer Toaster (120 V)

EXCEPTIONS

No warranty for glass or quartz covers on heating elements

WARRANTY NOTE

Heating elements that burn out or cease functioning are covered under the warranty

ITEM

Flash 5000 Conveyer Toaster (240 V)

EXCEPTIONS

No warranty for glass or quartz covers on heating elements

WARRANTY NOTE

Heating elements that burn out or cease functioning are covered under the warranty